Notice on the Right of Withdrawal
Purpose of this Notice
This notice supplements AURORAASH's official withdrawal policy and aims to clearly inform all consumers residing in France about the legal terms for exercising the right of withdrawal, in accordance with Article L221-24 of the French Consumer Code. It serves as an explanatory supplement to the Withdrawal from the Contract policy page available on this website.
Scope
These rules apply to all individual consumers residing in France. All products in the garden and outdoor range are covered: garden sheds, outdoor storage, sun protection, weather protection equipment, and outdoor decorative items.
Legal Withdrawal Period
The legal withdrawal period is 14 calendar days from the receipt of the customer's order. Any refund request must be initiated within this legal period. The internal processing time of 3 to 7 calendar days is included in the 14-day period. The refund process may only be suspended until the returned product is received or valid proof of return is provided.
Delivery Cost Refund Rules
In accordance with Article L221-24 of the French Consumer Code, in the event of a valid withdrawal, only the delivery costs corresponding to the cheapest standard shipping method will be refunded to the customer. Return shipping costs are borne by the customer. In the event of a product defect, breakage, or shipping error attributable to AURORAASH, the brand will cover the full cost of both outbound and return shipping.
Conditions for Returning Goods
To benefit from the right of withdrawal, the returned goods must be in good condition, with no obvious signs of use, with restorable original packaging, and with all accessories included. In the event of damaged packaging, missing accessories, or damage caused by human use, a deduction from the value of the goods will be applied in accordance with French law, without canceling the consumer's right of withdrawal.
Refund Method
Any approved refund will be issued to the same payment method used for the original order. No change of payment channel is permitted to ensure the traceability and security of transactions.