Shipping Costs
Standard Shipping Rate
The standard shipping rate applicable to all orders within metropolitan France is set at 9.99 euros per order. This rate corresponds to the cheapest standard shipping method offered by the platform, in accordance with the requirements of Article L221-24 of the French Consumer Code.
Free Shipping Condition
Any order with a net amount greater than or equal to 399.99 euros benefits from free standard shipping throughout metropolitan France. This condition applies exclusively to the amount of the products purchased, excluding any additional service fees.
Shipping Cost Refund
In the event of the exercise of the legal right of withdrawal, only the amount of the cheapest standard shipping rate (9.99 euros) will be refunded by AURORAASH, in accordance with French law. The return shipping costs for the goods are systematically borne by the customer.
Coverage of Costs in Case of Product Defect
In the event of product non-conformity, shipping error, breakage, or damage suffered by the goods before receipt by the customer, the entirety of the outbound and return shipping costs is covered by AURORAASH. No fees will be charged to the consumer in these situations.
Shipping Costs for Cancelled Orders
Orders cancelled free of charge before shipping are entitled to a full refund of the shipping costs paid. Orders cancelled after shipping and processed as a withdrawal follow the standard refund rules for legal shipping costs.