Consumer Right of Withdrawal
Fundamental Legal Provision
In accordance with Article L221-24 of the French Consumer Code, every consumer has a 14-calendar-day right of withdrawal without justification, starting from the physical receipt of the order. This right applies to all garden products and outdoor furniture marketed by AURORAASH.
Refund Processing Time
Any refund request resulting from a withdrawal must be initiated within the legal period of 14 calendar days. The internal processing time of 3 to 7 calendar days for validation and payment of the refund is fully included in this legal period. The refund can only be suspended until receipt of the returned goods or presentation of valid proof of return.
Shipping and Return Fees Rules
In accordance with French law, in the event of a valid withdrawal, AURORAASH exclusively refunds the amount corresponding to the cheapest standard shipping method offered on this site. The return shipping costs of the goods are exclusively borne by the customer. However, in the event of a manufacturing defect, product breakage, or shipping error attributable to our brand, the full outgoing and return costs are covered by us.
Conditions for Returning Goods
To benefit from the right of withdrawal, the returned goods must be kept in good condition, without obvious signs of domestic use, with their complete original packaging and all accessories provided at delivery. In cases of damaged packaging, missing accessories, or degradation of the item due to improper use, a deduction from the value of the item will be applied in accordance with French regulations, without canceling the consumer's right of withdrawal.
Refund Payment Method
Any validated refund will be paid exclusively to the payment method used by the customer during the initial order. No change of refund channel is authorized, ensuring the traceability and security of all financial transactions.
Legal Guarantee of Conformity
All new products benefit from a 2-year legal guarantee of conformity in accordance with French law. The visual inspection of the goods upon receipt is merely a recommendation and cannot limit the consumer's legal rights regarding guarantee and withdrawal.