Delivery Times
Order Preparation Time
After final confirmation of customer payment, the AURORAASH logistics team prepares, packs, and quality-checks the order within 1 to 3 calendar days. This timeframe applies to all ranges of garden products and outdoor equipment sold on this website.
Standard Shipping Time
Once shipped, the order is delivered within mainland France within 3 to 5 calendar days. Shipping times are calculated in calendar days, in accordance with the information displayed throughout our website.
Total Delivery Time
The total time to receive an order, including preparation and shipping, is between 6 and 12 calendar days. This overall timeframe constitutes a clear contractual reference for all customer transactions on the French market.
Management of Exceptional Delays
In the event of an exceptional delay beyond our control, customer service will inform the customer as soon as possible during business hours (Monday to Friday 09:00-17:00 CET/CEST). No penalties will be applied for delays caused by force majeure.
Warranty and Delivery Tracking
Each shipped order benefits from real-time logistics tracking accessible via the consultation tools on this website. All new products have a 2-year legal guarantee of conformity. The delivery time does not limit the consumer's warranty rights.