Withdraw from the contract
Legal right of withdrawal
In accordance with Article L221-24 of the French Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal. Any refund request must be initiated within this legal period.
Refund and shipping cost rules
In the event of a valid withdrawal, we refund the shipping costs corresponding to the cheapest standard shipping method, in accordance with French law. Return shipping costs are borne by the customer. In the event of a product defect or shipping error on our part, all shipping and return costs are covered by AURORAASH.
Product return conditions
The returned goods must be in good condition, without obvious signs of use, accompanied by their intact original packaging and all accessories. In the event of damaged packaging, missing accessories, or degradation caused by human use, a deduction from the value of the item will be applied in accordance with French regulations.
Refund process
The refund processing time of 3 to 7 calendar days is included in the legal 14-day withdrawal period. The refund is only suspended until the receipt of the returned goods or the presentation of valid proof of return. After validation, the refund will be issued via the same payment method used for the order.