Dispute Resolution
Dispute Resolution Policy
AURORAASH strictly complies with French regulations regarding consumer dispute resolution. All disputes related to purchases, delivery, returns, and refunds are handled in accordance with the provisions of the French Consumer Code currently in force.
Consumer Right to Mediation
In the event of a disagreement between the customer and our brand, you have the right to free of charge refer the matter to a consumer mediation body approved in France to resolve the dispute amicably before initiating any legal proceedings. You may, in particular, contact the FEVAD E-commerce Mediator: 60 rue de la Boétie, 75008 Paris, website: https://www.mediateurfevad.fr.
Official Communication Channels
All dispute resolution requests must be submitted during customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (CET/CEST). Requests received on weekends and public holidays will be processed on the next business day.