Order Cancellation Policy
Regulatory Framework
This order cancellation policy is established in accordance with Article L221-24 of the French Consumer Code, applicable exclusively to distance sales carried out on French territory by the independent brand AURORAASH. It governs all cancellation requests submitted by individual consumers residing in metropolitan France who are customers of the website.
Free Cancellation Period
Any order can be canceled free of charge by You within 24 hours of payment confirmation, provided that logistics preparation has not yet been initiated by our teams. The standard order preparation time is 1 to 3 calendar days. After this 24-hour period, any cancellation request will be treated as a customer withdrawal request and will be subject to the applicable statutory return rules.
Cancellation After Shipment
Once the order has been shipped, cancellation requests can no longer be accepted. You must exercise Your statutory 14-calendar-day right of withdrawal after receiving the goods. In this case, all terms regarding refunds, shipping costs, and deductions for the diminished value of the goods apply in full.
Refund Rules in the Event of Cancellation
For free cancellations made before order preparation, a full refund of the amount paid will be issued within 3 to 7 calendar days after the cancellation is confirmed. This timeframe is independent of the statutory 14-day withdrawal period applicable to returns after delivery. For cancellations treated as withdrawals, only the lowest standard shipping rate will be refunded in accordance with French law. In accordance with our policy expressly stated on this website, return shipping costs are the responsibility of the customer.
Cancellations Due to the Brand
In the event of a product reference error, unforeseen stock unavailability, or an abnormal delivery delay attributable to AURORAASH, we reserve the right to cancel the order and issue a full refund, including all shipping costs incurred. No deductions will be applied in these situations.
Dispute Mediation
In the event of a dispute relating to an order cancellation, You may free of charge refer the matter to the FEVAD e-commerce mediator before taking any legal action. You can submit your request on the official website of the FEVAD e-commerce mediator.