Legal Notices
Website Publisher
The website is published and operated by the independent brand AURORAASH, managed individually by JOHN MCBRIDE. It is an emerging young brand specializing in garden equipment and outdoor furniture.
Operator Information
Operational headquarters: 13491 VILLADEST DR, HIGHLAND, MD, United States. Contact phone number: +1(240)387-5921. Email address: gladcare@auroraash.com. For all business correspondence and customer inquiries, please use the official contact channel of this website. All commercial transactions are governed by French law.
Website Host
The AURORAASH website is hosted by the professional platform Shopify Inc. Host address: 151 O'Connor Street, Ground floor, Ottawa, Ontario K2P 2L8, Canada. Host phone number: +1 (613) 240-6447. The host provides technical hosting, server security, and website maintenance.
Customer Service and Support Hours
The official AURORAASH customer service is available Monday to Friday, from 9:00 a.m. to 5:00 p.m. (CET/CEST time zone, French time). Requests submitted on weekends and French public holidays are automatically deferred to the next business day, without interruption of service.
Consumer Dispute Mediation
In accordance with the provisions of the French Consumer Code, in the event of a dispute with our brand, you have the option to free of charge refer to the FEVAD e-commerce mediator. You can submit your request on the mediator's official website before taking any legal action.
Applicable Legal Framework
All services, distance selling, delivery, return, and refund conditions of the website are subject to the French Consumer Code and the European regulations in force on electronic commerce. In the event of a dispute, only French law is applicable.