Delivery and Shipping Terms
Scope
These delivery and shipping terms apply to all orders for garden products and outdoor equipment marketed by AURORAASH on the French market. They define the obligations of the brand and customers regarding the shipping, transport, and receipt of goods, in accordance with French commercial law.
Order Processing
After payment confirmation, our teams verify the delivery information and prepare the order within 1 to 3 calendar days. Customer service, available Monday to Friday from 9:00 a.m. to 5:00 p.m. (CET/CEST), handles order tracking. Tracking requests submitted on French weekends and public holidays are processed on the next business day.
Shipping Terms
AURORAASH exclusively uses professional carriers specializing in the delivery of outdoor furniture and equipment. All packages are insured during transport. In the event of damage, breakage, or loss of goods during transport attributable to the delivery service, the brand covers all costs and losses.
Goods Receipt Policy
Checking the condition of the package upon receipt is merely a recommendation and shall not limit Your legal rights of warranty and withdrawal in accordance with the French Consumer Code. Any observed anomaly may be reported to customer service within the legal timeframes for processing.
Force Majeure
AURORAASH cannot be held responsible for delivery delays caused by force majeure situations, including exceptional weather conditions, national logistics disruptions, administrative closures, or shifted public holidays. In such cases, the delivery time will be extended without compensation.