AURORAASH offers products for outdoor spaces, including garden sheds, outdoor furniture, storage solutions, shade structures, rain protection, and garden décor. This policy explains how returns, exchanges, and refunds are handled for orders placed through auroraash.com for delivery within the United States.

1. 14-Day Return Window

You may request a return within 14 calendar days after you, or someone you designate other than the carrier, physically receive your entire order. The day after delivery is Day 1. If your order arrives in multiple shipments, the 14-day period begins on the day after the final shipment is delivered.

This 14-day period is a voluntary return policy offered by AURORAASH for U.S. orders. It is not a representation that U.S. federal law provides a general 14-day cancellation right for every online purchase. Nothing in this policy limits consumer rights or remedies that cannot be waived under applicable federal or state law.

To start a return, email gladcare@auroraash.com within the return window. Include your order number and clearly state which item or items you want to return. You do not need to provide a reason for a change-of-mind return.

2. Return Conditions

For a change-of-mind return, the product should be complete and in its original condition, without clear signs of use, significant scratches, or unusual dirt. Please include the original packaging, accessories, separate components, screws, assembly instructions, and any other parts supplied with the item.

Please pack the item securely and use the original packaging where possible. If the packaging is damaged, components are missing, or the product has been damaged through handling beyond what is reasonably necessary to inspect it, we may make a proportionate deduction for the actual loss in value, where permitted by applicable law.

A condition issue will not automatically result in the entire return being rejected. Any deduction will be based on the specific, supportable reduction in value and will be explained to you. Nothing in this section limits any non-waivable rights under applicable law.

3. Return Instructions and Destination

Before sending an item back, email gladcare@auroraash.com with your order number and return request. Our team will confirm the applicable return instructions and the correct U.S. return destination for your order.

Do not send a return to the business contact address shown in Section 10 unless our team specifically confirms in writing that it is the correct return destination. This helps ensure that your package reaches the right receiving location and can be matched to your order.

Once you have the return instructions, ship the item using a trackable service and keep the carrier receipt and tracking number until your return is complete. Return shipping should be arranged promptly after your return request.

4. Return Shipping Costs

For a return because you changed your mind, you are responsible for the direct cost of shipping the item back to us.

For an eligible full-order return, the original delivery charge will be refunded up to the cost of the least expensive standard delivery option offered at checkout. Additional charges for express delivery or other optional services are not refunded.

If an item is defective, damaged in transit, incorrect, or incomplete, AURORAASH covers the applicable shipping costs in both directions. We will coordinate the return and, where an exchange is agreed, send the replacement without additional shipping charges to you.

5. Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives damaged, has a manufacturing defect, is missing components, or does not match the item you ordered, contact us within 72 hours of delivery at gladcare@auroraash.com.

Please include your order number, clear photos of the affected product, and photos of the outer packaging if shipping damage is suspected. A short video may also help explain the issue.

For a confirmed damaged, defective, or incorrectly shipped item, we will arrange a replacement or a full refund, as appropriate to the circumstances and applicable law. AURORAASH covers the return shipping and replacement delivery costs for these cases. Missing components will be supplied without charge where available.

If you discover a hidden defect after unpacking or during reasonable assembly or setup, or if circumstances beyond your control prevented you from contacting us within 72 hours, please still get in touch. We review these situations individually and in good faith. Any applicable product warranty and legal remedies remain unaffected.

6. Refunds and Processing Time

Approved refunds are issued to the same payment method used for the original purchase. We do not change the refund destination unless required by the payment provider or applicable law.

Our internal review and refund processing generally takes 3–7 calendar days. This processing period is included in the 14-calendar-day refund timeframe measured from the date we receive your return notice.

For a return involving physical goods, we may wait to issue the refund until we receive the returned item or you provide valid proof that it has been shipped, whichever happens first. This does not affect any faster refund timing required by applicable law.

Once the refund has been submitted, the time it takes to appear in your account depends on your bank, card issuer, or payment provider. If the refund has not appeared after the provider's normal processing period, contact us and we will help investigate.

7. Exchanges

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us so we can arrange an appropriate replacement. AURORAASH covers the applicable return and replacement shipping costs for an issue attributable to the product or fulfillment.

If you would like a different item for personal preference, please request a return under the 14-day policy and place a new order for the item you want. The new order is subject to product availability and the prices shown at checkout.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at gladcare@auroraash.com and include your order number.

A cancellation may be possible before the order has been processed for shipment. Once an order has shipped, it generally cannot be cancelled, but you may request a return after delivery under this policy and any rights available under applicable law. Any approved cancellation refund will be sent to the original payment method.

9. U.S. Shipping and Delivery

Orders are generally prepared for shipment within 1–3 calendar days. Estimated carrier transit time is 3–5 calendar days. The overall delivery estimate published on our site is 6–12 calendar days from order confirmation to delivery. These are estimates and may vary based on the destination, product size and weight, carrier operations, weather, and other circumstances outside our control.

Standard shipping is $9.99. Orders totaling $399.99 or more qualify for free standard shipping. The applicable shipping charge is displayed at checkout before you complete your purchase.

Our listed carriers include USPS, DHL Express, UPS, and FedEx. The carrier is selected based on the product's weight, dimensions, handling requirements, and delivery destination.

A tracking number is sent to your email address after your order ships, when tracking is available. You can use it on the selected carrier's website to follow the shipment.

If your package is lost, significantly delayed, or arrives damaged, contact our customer service team with your order number. We will review the shipment details and work with the carrier to address the issue.

10. Contact Information

For return requests, refund questions, delivery concerns, or other order-related assistance, please contact AURORAASH:

AURORAASH

Attn: JOHN MCBRIDE
13491 VILLADEST DR
HIGHLAND, MD
United States

Email: gladcare@auroraash.com

Phone: +1 (240) 387-5921

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM CET/CEST. Messages received on weekends or public holidays are handled on the next business day.

This policy applies to orders placed for delivery within the United States. It does not limit any consumer rights or remedies that cannot be waived under applicable law.